Finding an industrial packing and crating company to work with can make getting products to your customers easy, convenient, and cost-effective. Here are a few things to look for when choosing an industrial packing and crating service provider to hire.
Customizable Packing and Crating Options
One important thing your new service provider should offer is customizable packing and crating options that you can use. Whether you have oddly shaped auto parts to ship to customers or you want to keep artwork, clothing, or jewelry intact while it is being shipped, your service provider should be able to create custom packaging for you that perfectly fits the items and protective materials you are shipping.
There should be no room for movement inside the packaging once your belongings are placed inside. This should help ensure that nothing gets damaged during transport and should reduce the chance that you will have to pay to replace broken items and minimize the risk that customers will have to return items.
Flexible Service Scheduling
You may currently have a strict shipping schedule that your service provider can work to ensure that your packaging and crating materials are always available on time, but your schedule may change in the future. Further, you might decide to run a promotion that requires you to temporarily make more shipments that usual.
Therefore, the service provider you choose to work with should be able to accommodate a flexible schedule. If you need to make a last-minute order, you should be able to do so. If you need to increase production for a month, you should be able to meet this demand. On the other hand, you should not have to face a fee or penalty for decreasing production at any given time.
Easily Accessible Customer Service
If something goes wrong, you have a question, or you need to change an order you have placed for customized packing and crating, you should not have to wait days to hear back from your service provider after making a request. Additionally, you should not have to rely on just one way, like the phone, to get in touch with your service provider.
You should be able to contact the customer service department through various means, such as the phone, email, fax, an online form, a live chat program, and maybe even text. Look for a company to work with that offers a few different ways to contact customer service and that guarantees a quick reply.
Contact a packing and crating company for more information.